Probots - Warranty, Returns, Exchanges & Cancellation Policy

Warranty

All products carry a 7-day warranty from the date of delivery, covering every item sold — not just branded components. Coverage is limited to genuine manufacturing defects, confirmed by Probots' own testing and investigation.

Remedy: replacement, subject to Probots testing confirming the defect. Refund is issued only if a replacement can't be supplied (e.g. discontinued or out of stock).

Warranty does not cover: misuse, static discharge, physical damage, or accident; any soldering, modification, or alteration of the product; or products not in original, resellable, unused condition.

What's covered under replacement or refund

Covered, within the applicable window:

• Defective on arrival / damaged in transit — reported within 3 days of delivery. Remedy: replacement; 100% refund including shipping only if replacement is unavailable. No charge to the customer — this is a Probots-fault case.
• Wrong item shipped by Probots — reported within 3 days of delivery. Remedy: priority replacement at Probots' cost.
• Faulty within the 7-day warranty period (all items) — remedy: replacement after Probots testing confirms the defect; refund only if replacement is unavailable.

Not covered, under any circumstance: change of mind, "no longer needed," or an order placed for the wrong item/spec by customer mistake — regardless of whether the item is unused or still sealed.

Also not covered: used items (tested for feasibility, soldered, modified, etc.); claims reported after the applicable window above.

Why we practice a strict returns/exchange policy

The electronic products we sell are used in experimentation, R&D, and manufacturing — customers use them in ways we can't always predict, and once a product is soldered, powered by an external controller, or integrated into a larger system, we have no way to determine whether a reported fault is a manufacturing defect or a result of that use. The 7-day warranty above covers genuine manufacturing defects; it isn't a substitute for a general return right, because a tested or soldered part can't be resold once opened. This is also why an unboxing video matters — it's the fastest, most objective way to resolve a genuine claim without dispute.

What happens if a product is damaged in transit?

We package carefully to avoid transit damage. If a product arrives damaged, film an unedited video of the sealed package being opened — not just photos after the fact — and share it with us within 3 days of delivery. We'll process a free replacement once the video confirms the damage.

How to report missing items

Send us an unedited unboxing video within 3 days of delivery, showing the sealed package being opened. We'll check our dispatch stock and packing footage on our end and send a replacement if the item wasn't dispatched. Claims without unboxing video evidence may be declined.

How to return an item

All products are tested for proper working before dispatch. Reporting windows:

• Defective on arrival, damaged in transit, or wrong item shipped — report within 3 days of delivery.
• Fault arising within the warranty period — report within 7 days of delivery.

How long does processing take?

Processing may take up to 30 days, regardless of shipping tier (standard, express, store pickup) — we test the product, and may send it back to the factory for verification, before resolving the claim. Express shipping or store pickup does not put a claim ahead in this queue.

How to test products without modifying them

Test using pin headers or jumper connections — no soldering, no wiring changes, no hardware modification — and in isolation, without connecting third-party sensors, controllers, or systems. Email info@probots.co.in for detailed test procedures before ordering. Once a product is soldered or powered externally, it's no longer eligible for return, replacement, or refund.

Why trust us with strict returns policies?

• All products are tested multiple times before dispatch.
• We source only from reputed factories with strict quality control.
• We offer live product demos before purchase — email us to book one.
• We offer a 7-day warranty on manufacturing defects, and a 3-day window for damage/wrong-item claims, as set out above.

Returning an item — process

Email info@probots.co.in within the applicable window (3 or 7 days, per claim type above) to request a return, replacement, or refund. Ship the item to:

Probots Electronics India Pvt Ltd
Sankalpa 530, GF & 1F, 5th Cross Road,
Vinayaka Layout, Nagarbhavi 2nd Stage 9th Block,
Bengaluru, Karnataka, India 560072
Ph: +91 8618050706
GST: 29AANCP8428M1ZH

Include a signed letter stating the reason for return and the original tax invoice. Refunds are credited via the original payment method.

Notes:

1. Only unopened, unused items in original packaging are accepted for approved claims.
2. Shipping costs are refunded only for Probots-fault cases (defective, damaged in transit, wrong item shipped) — never for excluded/no-fault claims, since those aren't accepted at all.

Cancelling an order

Email us to cancel an order or update an address — we respond within one business day. Only orders still in Pending or Payment Verification status can be modified or cancelled; once an order has moved past that stage, it can't be altered or cancelled. A 5% bank/payment gateway charge may apply to any cancellation (most gateways retain their commission even on a refunded, cancelled order). Due to the nature of our products and our quality policy, we're unable to offer order cancellation without valid reason. Probots reserves the right to make the final decision on all refund requests.

Refused-at-doorstep parcels: if you refuse a delivery due to visible transit damage, it's treated as a damaged-in-transit claim above — full replacement, no charge. If refused for any other reason (unavailable, changed mind, no reason given), it's treated as an unauthorized cancellation: forward and return shipping costs are deducted from any refund. After two unjustified refusals, your account is moved to prepaid-only.

Commercial & Payment Terms

Pricing and listing errors. Probots reserves the right to cancel and fully refund any order affected by a pricing or listing error, whether due to a technical or human mistake.

Payment failure or double charge. Where a payment gateway reports failure but funds are deducted, or an order is charged twice, Probots will reverse the erroneous charge to the original payment method within standard banking timelines.

Product imagery and specifications. Product images are illustrative. Actual packaging, color, or minor specification details may vary from the listing.

Policy amendments. Probots may amend this policy at any time. The version in effect at the time an order is placed governs that order.